Interplay Direct Customer Services Charter

This Charter sets out the commitment and standard of service we aim to provide

• We are committed to providing a high quality professional service for our customers by giving clear, consistent, accurate and prompt responses to their enquiries and/or purchases.
  
• Any contact with customers will be friendly, courteous and helpful.
  
• If we make a mistake we will apologise.
  
• Any purchase request received before 12pm will be processed and dispatched the same day - Requests received after 12pm will be processed and dispatched the next working day.
  
• If for any reason there is a problem with the order that will cause a delay of more than 3 days; the customer will be contacted and informed of the situation and given the estimated delivery date.
  
• Any e-mail enquiries will be answered within 24 hours - Any letter received will be answered and returned within 1 working day.
  
•  We aim to constantly improve our service standards!